About Atlas:

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Our Mission: Empower anyone to launch a high-performing e-commerce store in seconds with AI.

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Atlas is revolutionizing the e-commerce industry by giving entrepreneurs superpowers. With just one click, merchants can generate a fully optimized Shopify store beautifully designed, sales-ready, and powered by AI.

We are the fastest Shopify app in history to grow from $0 → $1M ARR, and today we’re one of the fastest-growing apps on the platform. Since our launch last year, 30,000+ merchants use Atlas to power their businesses, driving over $60M in GMV and adding nearly $10M in GMV per month.

We’re not just building tools—we’re rewriting what’s possible for e-commerce. Atlas is for builders who want to move fast, make an impact, and help shape the future of online retail.

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The Opportunity

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Our customer base is scaling rapidly, and we pride ourselves on delivering magical support experiences that make merchants feel seen, heard, and valued.

We’re looking for a Customer Support Representative who thrives in live chat environments, loves solving problems quickly, and can communicate with warmth, clarity, and precision. You’ll use Intercom to chat directly with merchants, troubleshoot issues, and create delightful moments that keep users coming back.

This is a chance to join a hyper-growth startup at the ground floor, where your support will directly shape the experience for thousands of entrepreneurs building their businesses with Atlas.

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What We’re Looking For:

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Must Have

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• 2+ years of experience in customer support in SaaS or e-commerce.
• Experience with Intercom (or similar chat-based support platforms).
• Exceptional written communication skills clear, empathetic, and professional.
• Ability to multitask across multiple live conversations without losing accuracy.
• Strong troubleshooting and problem-solving skills.
• Comfortable working in a fast-paced startup with evolving priorities.
• Team Player: You collaborate across teams, surface feedback to product and engineering, and advocate for the customer’s voice.

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Nice to have

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• Prior experience with Shopify apps support.
• Knowledge with liquid and CSS.

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What You’ll Do:

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• Provide real-time support to merchants through Intercom live chat.
• Troubleshoot issues, answer product questions, and guide users through setup and customization.
• Deliver responses that are fast, empathetic, and easy to understand.
• Collect and share customer feedback with the product and engineering teams to drive improvements.
• Spot trends and issues, escalating them to the right teams.

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Our Team Culture and Core Values:

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• Make It Feel Like Magic: Our support should feel smarter and faster than humanly possible. Anticipate issues, resolve them quickly, and leave customers amazed.
• Make Customers Feel Euphoric: We don’t just solve tickets—we create delight. Every interaction should feel personal and leave the user thinking, “Wow.”
• Kill Complexity: Keep explanations simple and clear, no jargon. Complex problems deserve simple, actionable answers.
• We Are One Unit: Support is the voice of the customer. We work hand-in-hand with engineering, growth, and product to make Atlas stronger.
• Grow or Get Left Behind: Every conversation is a chance to learn. We level up together by sharing insights, improving processes, and making support a competitive advantage.

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Compensation and Benefits:

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At Atlas, we believe great people build great companies—so we invest in our team.

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• Base salary: $30,000–$40,000+
• Performance-based bonuses
• Remote - work from anywhere
• Continuous learning and growth opportunities
• Join one of the fastest-growing Shopify apps ever and make your mark early.

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Apply

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If you’re a Customer Support pro who is familiar with live chats, works well under pressure, and knows how to make users feel valued, we want to hear from you. Please include a 2-5 minute loom video explaining why you would be a good fit for this job. All applications without loom videos will be ignored.

About Atlas:

‍

Our Mission: Empower anyone to launch a high-performing e-commerce store in seconds with AI.

‍

Atlas is revolutionizing the e-commerce industry by giving entrepreneurs superpowers. With just one click, merchants can generate a fully optimized Shopify store beautifully designed, sales-ready, and powered by AI.

We are the fastest Shopify app in history to grow from $0 → $1M ARR, and today we’re one of the fastest-growing apps on the platform. Since our launch last year, 30,000+ merchants use Atlas to power their businesses, driving over $60M in GMV and adding nearly $10M in GMV per month.

We’re not just building tools—we’re rewriting what’s possible for e-commerce. Atlas is for builders who want to move fast, make an impact, and help shape the future of online retail.

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The Opportunity

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In less than a year, a small and elite team has built one of the most disruptive products Shopify has ever seen. Our our ambitions are huge, our users are growing fast, and the demand is clear: merchants NEED Atlas.

Now, we’re looking for a Software Engineer who’s hungry, driven, and ready to build the future of AI-powered e-commerce. You’ll work across the stack—shipping features, integrating APIs, optimizing performance, and making Atlas feel like magic.

This is a rare opportunity to join a hyper-growth startup at the ground floor. Your code won’t just power features—it will shape how tens of thousands of entrepreneurs build and scale their businesses.

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Our Values (Culture)

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• ✨ Make It Feel Like Magic: Atlas should feel impossible in the best way. One-click store generation, smart defaults, and support that anticipates problems before they’re spoken.
• 🤩 Make Customers Feel Euphoric: Functional isn’t enough. We build experiences that make users’ jaws drop. Every feature should create delight.
• 🧹 Kill Complexity: The best products feel inevitable. We fight for simplicity—naming clearly, stripping away friction, and building consistency everywhere.
• 🤝 We Are One Unit: No silos, no egos. Engineers help support. Growth works hand-in-hand with product. We win and lose as a team.
• 🚀 Grow or Get Left Behind: We move fast and expect growth—individually and as a company. Learning, feedback, and iteration are part of the job.

We are fast, aggressive, and deeply customer-obsessed. If you thrive in environments where speed matters more than perfection, and impact matters more than titles, you’ll fit right in.

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Who We’re Looking For:

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• Hungry and Relentless: You don’t wait for instructions—you find problems, solve them, and do whatever it takes to get the job done.
• A Builder at Heart: You love turning big ideas into scalable software. You get satisfaction from shipping quickly and improving constantly.
• Customer-Obsessed: You think in terms of user impact. Features aren’t complete unless they wow the people who use them.
• Adaptable and Fast-Moving: You thrive in startup environments where priorities shift quickly and growth is exponential.
• Team-First: You care about collective success, not just individual wins. You show up for your teammates the same way they show up for you.

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What You’ll Do:

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• Build and ship features for our AI-powered Shopify store builder—end to end.
• Work across the stack using Ruby on Rails, React, Next.js, PostgreSQL, AWS, Heroku, and HTML/CSS/JavaScript and Shopify CLI.
• Customize Shopify Apps and Themes (Liquid) and integrate third-party APIs (including OpenAI) to enhance functionality.
• Optimize for speed, scalability, and reliability while debugging and solving technical challenges.
• Collaborate closely with design, product, and growth teams to refine and deliver features that wow our users.
• Stay sharp: learn, experiment, and bring fresh ideas from emerging tech into Atlas.

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What We’re Looking For:

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• 3+ years of experience in software development (professional or equivalent).
• Strong proficiency with Rails, React, Next.js, PostgreSQL, AWS, Heroku, and front-end fundamentals (HTML/CSS/JS).
• Experience with Shopify development (apps, themes, Liquid).
• Familiarity with API integrations and OpenAI tools.
• A strong problem-solver who loves debugging, testing, and deploying production-ready code.
• Excellent communicator and collaborator, comfortable in a fast-paced startup environment.
• Above all: hungry, adaptable, and ready to grow with one of the fastest apps in Shopify history.

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Compensation and Benefits:

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At Atlas, we believe great people build great companies—so we invest in our team.

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• Competitive base salary: $70,000–$120,000
• Stock options
• Remote-first with flexible hours, work from anywhere
• Continuous learning and growth opportunities
• Join one of the fastest-growing Shopify apps ever and make your mark early

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Apply

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If you’re a software engineer who’s hungry to build, loves moving fast, and wants to shape the future of AI-powered e-commerce, we want to hear from you.